Terms of Service

Last updated: August 21, 2025

Agreement to Terms

These Terms of Service ("Terms") govern your use of BandWise's IELTS writing evaluation platform ("Service"). By accessing or using our Service, you agree to be bound by these Terms and our Privacy Policy.

If you disagree with any part of these terms, then you may not access the Service. These Terms apply to all visitors, users, and others who access or use the Service.

Service Description

BandWise provides AI-powered IELTS writing evaluation services, including:

Core Services

  • • IELTS Academic Writing Task evaluation
  • • Band score assessment (1-9 scale)
  • • Detailed feedback and suggestions
  • • Progress tracking and analytics

Additional Features

  • • Essay history and management
  • • Performance insights and trends
  • • Grammar and vocabulary suggestions
  • • Credit-based evaluation system
User Accounts and Registration

Account Creation

To use our Service, you must create an account by providing accurate, current, and complete information. You are responsible for:

  • • Maintaining the security of your account credentials
  • • All activities that occur under your account
  • • Notifying us immediately of any unauthorized use
  • • Ensuring your account information remains accurate

Account Restrictions

  • • One account per person is allowed
  • • Sharing account credentials is prohibited
  • • We reserve the right to terminate accounts that violate these terms
Payment Terms and Credit System

Credit System

  • • 1 credit = 1 essay evaluation
  • • Credits are non-transferable
  • • Credits do not expire
  • • Unused credits may be forfeited upon account termination

Payment Terms

  • • Payment is processed securely through our payment providers
  • • Credits may be refunded if lost due to service issues (contact support)
  • • Subscription cancellations take effect at the end of the billing period
Acceptable Use Policy

Permitted Uses

  • • Submitting your own original essays for evaluation
  • • Using the service for personal IELTS preparation
  • • Sharing evaluation results for educational purposes
  • • Providing feedback to improve our service

Prohibited Uses

  • • Submitting plagiarized or copyrighted content
  • • Attempting to reverse engineer our AI systems
  • • Using automated tools to submit essays
  • • Sharing account access with others
  • • Attempting to manipulate or abuse the evaluation system
  • • Using the service for commercial purposes without permission
Content Guidelines and Restrictions

When submitting essays for evaluation, you must ensure your content:

Content Requirements

  • • Is original and written by you
  • • Follows IELTS writing guidelines
  • • Is appropriate and non-offensive
  • • Meets minimum word count requirements

Prohibited Content

  • • Plagiarized or copied material
  • • Offensive, harmful, or inappropriate content
  • • Spam or automated content
  • • Content that violates intellectual property rights
Service Limitations and Disclaimers

AI Evaluation Disclaimer

Our AI-powered evaluations are designed to provide helpful feedback but:

  • • Results may vary and are not guaranteed to match human examiner scores
  • • The service is for practice and improvement purposes only
  • • We do not guarantee specific band scores or exam results
  • • Users should supplement with official IELTS preparation materials

Service Availability

  • • We strive for 99.9% uptime but cannot guarantee uninterrupted service
  • • Maintenance and updates may temporarily affect availability
  • • If you lose credits due to service issues, contact support for assistance
Intellectual Property Rights

Your Content

You retain ownership of the essays you submit. However, by using our service, you grant us a limited license to:

  • • Process and evaluate your essays using our AI systems
  • • Store your content for service provision and account management
  • • Use anonymized data to improve our evaluation algorithms
  • • Provide you with evaluation results and feedback

Our Rights

  • • BandWise and its content are protected by copyright and trademark laws
  • • Our AI algorithms and evaluation systems are proprietary
  • • You may not copy, modify, or distribute our content without permission
  • • The service interface and design are our intellectual property
Account Termination

We may terminate or suspend your account immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason.

Upon termination, your right to use the Service will cease immediately. You may cancel your account at any time by contacting our support team.

Contact Information

If you have any questions about these Terms of Service, please contact us:

Email: support@bandwise.app