At Bandwise, we are committed to providing a fair and transparent credit restoration policy for our users. We understand that technical issues can sometimes affect your experience, and we want to ensure you're not penalized for problems beyond your control.
Important: This policy covers restoration of in-app credits only. We do not provide monetary refunds for purchased packages. Credits purchased in packages remain in your account indefinitely and can be used at any time.
We will restore credits to your account in the following circumstances:
Credits will not be restored in the following cases:
Email us at support@bandwise.app with the following information:
We will investigate your request within 48 hours and review:
Based on our investigation:
We are committed to restoring credits for legitimate technical issues. However, we must also protect our system from abuse. Please use our service responsibly and only request credit restoration for genuine technical problems.
To help us process your credit restoration request quickly, please provide as much detail as possible about the issue you experienced. Screenshots, error messages, and timestamps are very helpful.
If you have any questions about our credit restoration policy or need to request credit restoration:
Email: support@bandwise.app