Privacy Policy

Last updated: August 21, 2025

Introduction

At Bandwise ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our IELTS writing evaluation platform.

By using our service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.

Information We Collect

Personal Information

• Email address and authentication details
• Name and profile information
• Payment information (processed securely by our payment providers)
• Usage data and preferences

Essay Content

• Essays submitted for evaluation
• Evaluation results and feedback
• Writing history and progress data

Technical Information

• IP address and device information
• Browser type and version
• Usage patterns and analytics data

How We Use Your Information

Service Provision

• Provide essay evaluation services
• Process payments and manage subscriptions
• Send evaluation results and feedback
• Maintain your account and preferences

Improvement & Analytics

• Improve our AI evaluation algorithms
• Analyze usage patterns and trends
• Develop new features and services
• Provide personalized recommendations

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security Measures

• SSL/TLS encryption for data transmission
• Secure authentication and authorization
• Regular security audits and updates
• Access controls and monitoring

Data Protection

• Secure data storage and backup
• Limited access to personal information
• Regular data protection assessments
• Compliance with data protection regulations

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, such as:

• Payment processors for secure transactions
• Cloud hosting providers for data storage
• Analytics services for usage insights
• Customer support tools for assistance

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

Your Rights and Choices

Access and Control

• Access your personal information
• Update or correct your data
• Request deletion of your account
• Export your data

Communication Preferences

• Opt out of marketing communications
• Control notification settings
• Manage email preferences
• Unsubscribe from newsletters

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: support@bandwise.app

Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.